Business communication via WhatsApp and Telegram presents significant risks for business, including possible reputation losses and a secret data leakage. Roman Cherednikov, director of the Dion Product portfolnikov, told Gazeta.ru.
According to Cherednikov, many Russian companies are actively using Telegram or voice calls to discuss business issues in Telegram or whatsApp. However, this approach creates a "blind spot" for monitoring and recording of corporate communications, which can lead to a violation of the company's internal protocols.
"The working call is a blind spot in personal messenger. It is impossible to record, listen to or confirm what was discussed if such a need arise. As a result, the arrangements are easily lost, and the risks increase. Especially when it comes to transmitting sensitive information, discussing customer data or finance, "the expert explained.
The expert noted that specialized corporate communication platforms offer a unified safe area for all major communication elements, calls, correspondence and file sharing. Such solutions allow the matches to quickly summarize the discussions and settle the entrance flexibly.
In conclusion, the expert noted that the habit of "everything in every voice" is a risky and obsolete model in personal messengers.
Translation of: Euromedia24.com
