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We have significant problems in the field of service provision. Pashinyan

Today, a consultation was held under the leadership of Prime Minister Nikol Pashinyan, during which the digitalization plan for 2022-2024 was discussed. the report of the completed work and 2025 the work plan.

Before presenting the report, the Prime Minister said: "Today we have to discuss the work we have done in the field of digitalization, and there is a specific reason for this. We have known from the beginning and we still know that we have significant problems in the field of public administration or service provision. We are talking about the Government and local self-government bodies It's about the services provided by other bodies. From the beginning, our ideas were that digitalization is the main tool with which we have to overcome the problems we have in that area that many alarms are received not about digitization, but about the unsolved problems in the field of public administration, it is very opportune for us to return again," said Nikol Pashinyan and emphasized that in this regard, more attention should be paid to the implementation of our digitalization agenda. Summarizing his speech, Nikol Pashinyan noted that it is very important to see the general picture and understand what stage the planned work is at this moment, what resources are available and what needs to be done to more effectively implement the digitalization agenda.

Deputy Prime Minister, Chairman of the Information Systems Management Council Mher Grigoryan added that digitization fulfills a very important function, which reveals the meaning and importance of the function and emphasized that only the function that the citizen really needs will be digitized. there are also digital solutions that dictate the correct function and internationally there are solutions that need to be adapted to our regulations.

Next, the Secretary of the Information Systems Management Council, Nerses Yeritsyan, presented a report on digital progress.

Details were presented on the institutional role allocation and coordination of digitization processes, the drafting of fundamental laws of digital architecture, the new system of biometric passports and ID cards, the adoption and implementation of the "Cloud First" policy, the public data catalog, mapping and classification, the digitization of "12 Life Events" regarding etc.

Among the 2025 to-dos, access to digital infrastructure through infrastructure or cloud solutions, digitization of services provided under "12 Life Events" as defined by the Public Administration Reform Strategy, strategic communication and awareness, etc. were highlighted.

A discussion was held on the above-mentioned report, the participants of the meeting presented observations and recommendations on digitalization and quality improvement of public services, service provision policy, and cyber security issues.

The prime minister ordered, guided by the digitalization road map, to indicate where the digitalization process is at the moment and to draw up the tasks for 2025, in this context, the presentation of periodic reports on the implementation of the works according to the road map was emphasized that the draft laws will be discussed next and in this context to emphasize the intensification of work with parliamentary partners. Summarizing his speech, the Prime Minister noted that In 2025, it is necessary to deal more intensively with the digitalization agenda, because the key to solving many issues is the digitalization path.

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